Frequently asked questions - FAQ
1. What is AlfredoTOURS.com ?
AlfredoTOURS.com is the main website, online booking portal, and trading name of Alfredo TOURS which is a locally operated travel agency specialising in incoming tourism in Slovenia and Istria. Our company is fully licensed by the governments. We are also members of various travel associations.
2. Where is Alfredo TOURS located ?
Alfredo TOURS has a local office in Slovenia:
Tel: +070 50 04 37
3. How can I contact Alfredo TOURS ?
You can reach us by phone, live chat and email. Our main customer service phone number is +386 50 04 37 (9 AM - 4 PM, Mon to Fri, GMT time zone).
4. Who organizes the travel arrangements on this website ?
We organise all the travel arrangements in our tour packages in close cooperation with trusted local suppliers in each of our destinations.
After booking a tour package, your designated travel consultant will arrange all included services: accommodations, day tours (if included) and car rental or train/cruise/ferry tickets, as applicable, along with any other custom services requested. The next question explains more about our booking process.
5. How does the booking process work ?
When you are ready to book, input some basic travel details and click “BOOK NOW” on the page of the package you wish to book. Then complete the online booking form and click “PLACE ORDER.” Finally, you will see a page that indicates that we have received your order.
Of course you can always contact us for booking assistance or send us an inquiry about a custom tour.
You will receive an email that acknowledges that we have received your order as well as a receipt for your payment (if paid by card). You will then receive another email within two working days from your personal travel consultant including more details about your arrangements. We recommend you do not book any flights until you have heard from your travel consultant.
Once your booking has been confirmed and we have received your payment, Alfredo TOURS will issue vouchers for all of the components of your tour package. You will receive your travel documents as PDF attachments by email. We also offer the option of receiving documents in hard copy by post or on arrival .
Please note: It takes time to make all the arrangements for a complete travel package. The travel consultant must book or reserve each included service individually with each supplier and personalize each itinerary accordingly. For this reason, we encourage our clients to book as far in advance as possible to ensure that your preferred travel dates, accommodation class and additional activities are available.
6. Do I have to reconfirm my booking?
No, If you have received the confirmation e mail.
7. I have not received your confirmation e mail. What should I do?
We usually answer within 24 – 36 hours, but if you have already checked your spam folder and have no answer, please contact us.
8. Do I need to bring my confirmation email with me ?
No. This is not needed, because your guide will know about you and meet you in the hotel lobby, or, he/she will have a sign for you to recognize him/her at the meeting point.
9. Is it possible to place last minute bookings on the same day ?
Yes, of course. We are available every day and you can call us or send us an e mail.
10. Is it possible to cancel or not to show up on a tour ?
Please contact us as soon as possible if you must change or cancel your travel plans. Our cancellation policy requires at least 72 hours to cancel the service you have booked.
Cancellation requests must be submitted to us in writing—by letter, fax, or e-mail. We regret that we are unable to issue a full refund for cancellations. The cancellation fee generally depends on the length of notice, type of booking and refund policies of our local providers. These are the fees retained by us (you are refunded the rest) if you do cancel 72 hours or less before the beginning of the service:
- 20% of the confirmed price if you cancel more than 72 hours before the beginning of the service.
- 30% of the confirmed price if you cancel between 72 and 48 hours before the beginning of the service.
- 50% of the confirmed price if you cancel between 48 and 24 hours before the beginning of the service.
- 75% of the confirmed price if you cancel 24 hours and less before the beginning of the service.
- 100% of extra tickets we have already bought for you, which are not refundable.
- 100% in case of no-show without previous notice.
For more information, please refer to our policy on changes and cancellations at our Booking Information page. Also familiarize yourself with Alfredo TOURSForever Yours Deposit.
11. Is a deposit required ?
Alfredo TOURS charges a deposit payment or the full amount at the time of booking, depending on when a booking is made and what type of package or tour is booked.
A partial payment of the 30% of the entire participation fee must be deposited at the booking time. The balance must be paid within 30 days prior departure. Bookings made in the 30 days before the beginning of the Experience must be paid by lump-sum settlement.
12. What form of payment is accepted ?
We accept credit cards or cash at our office. If you book the tour online, the credit card payment will be processed at the end of the booking. In case you will have to balance the payment in the office we accept Euro cash and major credit card including American Express.
13. Are the tours ever cancelled because of weather conditions ?
We would only ever cancel a tour if the weather forecast involves heavy snowfall (happens very rarely) or a threatening storm - so really only if we consider the weather forecast to be a danger to our guests. Should that ever happen, we would warn you as soon as we would have the certainty and we would refund you entirely.
Lastly, please remember the Finnish saying: “There’s no such thing as bad weather, only bad clothing .”
Please Note: If we feel the weather is too severe to run the tour it is at our sole discretion to cancel the tour.
14. Do tours often get cancelled due to minimum of participants not reached ?
We rarely have to cancel tours especially during the season (April-October), but should it happen that we see that no other bookings are coming in for a date we'll contact you to let you know. If we have an alternative tour, we'll give you the option to join it or provide you with a full refund. If there isn't another option we'll surely do a full refund.
15. Is there a dress code and is there anything in particular we should bring ?
No, there is no particular dress code. But remember that in the countryside it is often a bit cooler than in the city, so perhaps dress in layers when in doubt. Otherwise dress comfortably for the season and wear reasonable shoes (to access vineyards). In wet seasons it would be a good idea to bring an umbrella, and likewise in the warm season bring sunscreen, sunhats and plenty of bottled water to keep dehydrated. And then, of course, do bring a good mood & a healthy liver :)
Please Note: Any Church and a place of worship requires both knees and shoulders to be covered, no matter how hot the weather is. No big backpacks, big umbrellas, and big shopping bags are allowed in the Churches, nor in the Galleries.
16. Can we purchase wines and olive oil at the wineries and do they ship ?
Absolutely yes, you are welcome to do so even though of course you're not expected to. But it's very flattering for the winery owners if you purchase a bottle - it means you really liked it. Many of the wineries we go to are very small and it would be hard to find their products once you get back home. As wine and olive oil is, of course, heavy to travel with you may consider shipping the wine home which is painless, and they all do ship (average price for shipping to the e.g. the US is 10 euro per bottles - based upon a shipment of a case). All of the wineries accept payments in cash and take the main credit cards.
Please Note: Alfredo TOURS is not responsible for wine or oil sold. i.e, breakages, shipping or loss of items.
17. Is it possible to bring an infant along ?
No, sorry. We are not equipped on the joinable tours for accommodating babies.
18. Do we cater for special dietary needs ?
We can accommodate vegetarians or vegans.
Please Note: If special care is needed as regards to food i.e. (diabetics/allergies) please let us know in advance and we will endeavor to accommodate you.